Frequently Asked Questions

Have questions? We’ve got you covered. Everything you need to know about Cushion Labs Insoles is right here.

Shipping & Delivery

How long will it take to receive my order?
Once your order is shipped, delivery typically takes 4–6 business days, depending on your location.

I didn’t receive an order confirmation email. What should I do?
Please check your spam or promotions folder, as confirmation emails are sent automatically and may occasionally be filtered. If you entered your phone number at checkout, updates may also be sent via SMS.

How can I manage my order?
For any changes or assistance, contact our support team at cushionlabhelp@gmail.com and we’ll take care of it for you.

Where is my order?
You can track your order anytime via our Track Order page using your tracking number.

 

Product Information

 

Do Cushion Labs Insoles help with plantar fasciitis?
Yes. Cushion Labs Insoles are designed with targeted arch support and responsive heel cushioning, helping reduce strain on the plantar fascia and relieve discomfort during everyday movement.

How long do Cushion Labs Insoles last?
With regular daily use, Cushion Labs Insoles typically last 12+ months. They’re engineered to maintain their structure and support longer than standard gel or memory foam inserts.
Tip: Hand wash occasionally and air dry to extend their lifespan.

What if I’m between sizes?
We recommend sizing up and trimming down using the built-in guidelines to achieve a precise, custom fit.

Will my shoes still fit with Cushion Labs Insoles?
Yes—most shoes will still fit comfortably. For the best fit:

  • Remove your shoe’s original insole to create extra space
  • In roomier shoes, you can layer Cushion Labs Insoles on top
  • In tighter shoes, replacing the original insole ensures optimal comfort

Do you offer kids’ sizes?
Yes. Cushion Labs Insoles are available in kids’ sizes, delivering the same comfort, support, and massage feel—perfectly scaled for smaller feet.


Ordering & Support

 

Do you offer wholesale or bulk pricing?
Yes. For wholesale enquiries and bulk orders, contact us at cushionlabhelp@gmail.com

 

About Cushion Labs

 

How did Cushion Labs get started?
Cushion Labs was created to elevate everyday comfort through smarter foot support. We saw a need for insoles that not only feel incredible but also support long-term foot health and performance.

What makes Cushion Labs Insoles different?
Cushion Labs Insoles combine precision support, premium materials, and advanced comfort design. Unlike typical flat inserts, they’re built to distribute pressure evenly, reduce fatigue, and keep you moving comfortably all day.

How can I work with Cushion Labs?
Join our Affiliate Program:

  • Apply for free through our affiliate page
  • Receive a unique referral link and discount code
  • Earn up to 20% commission on every sale
  • Access exclusive perks, including free products and dedicated support